Terms of service

Who these terms are with

These terms are an agreement between you, the business buying the subscription, and JMSystems, based in Marco de Canaveses, Porto, Portugal, which operates Veyra. Where they say we, they mean that entity. Where they say you, they mean the business named on the subscription, and anyone you let use it.

Accepting these terms

You accept these terms when you complete checkout, or earlier if you start using the service before paying. If you are agreeing on behalf of a company, you confirm you are allowed to bind it. If you do not accept them, do not buy the subscription.

What Veyra provides

Veyra works as your AI SDR. It sweeps your market continuously, scores candidates against the ideal customer profile you define, writes and sends outreach in your voice on email and WhatsApp, runs the follow-ups, classifies the replies, and books meetings onto your calendar. You define the ideal customer profile and give voice examples per channel, and Veyra runs inside those rules.

Review mode is an optional control you can switch on for any batch, per channel, with a full audit trail behind it. Nothing in these terms obliges you to use it, and nothing in the product obliges you to check every message.

Who can buy

Veyra is sold to businesses, for business use. You must be able to enter a contract in your own jurisdiction, and the account holder must be at least 18. We do not sell to consumers, and the service is not designed for personal use.

Plans and what is included

Every plan includes unlimited seats. You pay for the work, never per user. The lead numbers below count qualified leads, the ones that match your profile and are worth a conversation. Veyra contacts a much larger volume to reach them, and that extra volume costs you nothing.

• Solo. Up to 200 qualified leads a month, continuous market sweep, email outreach in your voice, follow-ups on schedule, every Veyra tool included.
• Team. Everything in Solo plus up to 800 qualified leads a month, WhatsApp as well as email, reply intelligence, review mode and audit trail, and priority support.
• Custom. Scoped and quoted per engagement rather than bought online: custom lead volumes and markets, multi-brand and multi-region sweeps, a dedicated strategist, custom compliance review and a service-level agreement.

What each plan costs, the discount for paying yearly, and any current offer are the amounts published on the pricing page at the time you subscribe, and those published amounts are the ones that apply. Plans can move up or down at any time. Published prices can change, but a change never applies to a billing period you have already paid for, and we tell you before a renewal at a new price.

Billing, renewal and cancellation

Payment is taken by Stripe. Card details are entered inside Stripe and never reach our servers. Prices are in euro and exclude VAT, which is added where it applies.

Subscriptions renew automatically at the end of each billing period until you cancel. Monthly plans can be cancelled at any time and run to the end of the period already paid for. Yearly plans are billed as a single payment covering twelve months. There is no free trial, on purpose: a good acquisition setup starts with warmed accounts and a sharp customer profile, not a rushed weekend, and the demo shows Veyra on your market before you pay anything.

Cancelling carries no notice period and no minimum term on monthly billing, on either plan. It stops the next renewal rather than cutting you off, so access runs to the end of the period already paid for. A yearly plan commits for the twelve months it covers and runs to the end of that term. You can move between plans at any time, and we confirm in writing how the change is billed before it takes effect.

Refunds

Payments already made are not refunded. Cancelling stops the next charge rather than reversing the last one, and access continues to the end of the period you have paid for, including the remaining months of a yearly term. We would rather be plain about that than bury it: the price is low enough that the commitment is small, and the demo exists so you can see Veyra on your market before any money changes hands.

If Veyra is unavailable for an extended period through our fault, write to us. We will agree a fair remedy rather than point at this paragraph.

There is one exception to the paragraph above. If we add a sub-processor and you object to it on reasonable data protection grounds within the notice period, and we cannot keep your data away from it, you may cancel before the change takes effect and we refund the unused part of any term you have already paid for.

Nothing in this section limits a right you have under mandatory law that cannot be contracted away.

What you are responsible for

Veyra runs inside rules you set, which makes some things unavoidably yours.

• The ideal customer profile you define, and the markets you point Veyra at.
• The lawfulness of contacting the people that profile produces, in every jurisdiction you send to.
• The domains, mailboxes and numbers you connect, and your right to send from them.
• The truth of any claim in the voice examples and copy you approve.
• Honoring opt-out and unsubscribe requests, which Veyra applies immediately once it knows about them.
• Keeping your account credentials secure, and telling us promptly if they are compromised.

Acceptable use

You may not use Veyra to send messages that are unlawful where the recipient is, to impersonate another business or person, to promote fraud or malware, or to contact anyone who has opted out. You may not use it to process special categories of personal data. You may not resell the service, reverse engineer it, or attempt to extract the underlying models, prompts or data.

Restricted sectors and content types. Veyra may not be used to promote adult content, gambling or betting, weapons or ammunition, controlled substances, pharmaceuticals or health claims that need an authorisation you do not hold, cryptocurrency or token offerings, any financial product promising a return, debt collection, multi-level marketing or recruitment into one, or anything unlawful where the recipient is. Nor may it be used with purchased, rented or scraped consumer lists, or for political campaigning. Some of these are our line, some are drawn for us by the payment and sending providers we depend on, and either way we will end a subscription rather than argue about them.

Data protection

The privacy policy explains what we do with data about you. Where Veyra processes personal data about your prospects on your instructions, you are the controller and we are the processor, and the data processing agreement governs that relationship. Both documents form part of these terms.

Who owns what

Veyra, its software, models, documentation and brand remain ours. While your subscription is active you get a non-exclusive, non-transferable right to use the service for your own business.

Your data stays yours: your customer profile, your voice examples, your prospects, replies and pipeline. We use them to run the service for you and for nothing else. They are never resold, and never pooled into someone else's model.

Confidentiality

Each side will keep the other side's non-public information confidential, use it only to perform this agreement, and protect it with at least the care it uses for its own. This does not apply to information that is already public, was already known, or must be disclosed by law.

Availability and support

We aim to keep Veyra available continuously and give notice of planned maintenance where we can. Support is by email at hello@veyrareach.com, with priority support included on the Team plan. A contractual service level applies only to Custom engagements.

Support is by email, and it reaches the people who build the product. We answer Solo within 48 hours and Team within 24 hours, on business days. Those are response times rather than resolution times: some things take longer to fix than to reply to, and we will tell you which yours is. There is no uptime commitment on Solo or Team. An uptime commitment, and the remedies attached to it, is offered only as part of a Custom service-level agreement agreed in writing.

What we do and do not promise

Veyra does sales development work. It is not a guarantee of results. We do not promise a number of meetings, a reply rate, or that any particular message reaches an inbox, because inbox placement depends on factors no vendor controls.

What we do promise is to run the product as it is described on this site, to engineer deliverability rather than leave it to chance, and to tell you honestly what to expect on your market before you commit, which is what the demo is for. Beyond that, and to the extent the law allows, the service is provided as is.

Limitation of liability

Our total liability to you, for everything arising out of these terms taken together, is capped at the fees you paid in the twelve months before the claim. Neither side is liable to the other for indirect or consequential loss, or for lost profit, lost revenue, lost data or damage to goodwill, however it arises. None of this limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence, or for fraud.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, or for fraud.

Suspension and termination

You can cancel at any time, on the terms in the billing section. We can suspend or end an account that breaches the acceptable use rules, that puts our sending infrastructure or another customer at risk, or that has not paid. Where the situation allows it we tell you first and give you a chance to fix it.

When the agreement ends, your right to use the service stops and your data is returned or deleted according to the data processing agreement.

Changes to the service and to these terms

The product changes: features ship, channels are added when they are production-grade rather than when they demo well. We will not remove something a plan is sold on without telling paying customers first.

We may update these terms. For a material change we give notice by email before it takes effect, and continuing to use the service after that date means you accept the new version. If you do not, you can cancel.

Governing law and disputes

These terms are governed by the law of Portugal, and the courts of Portugal have exclusive jurisdiction over any dispute arising from them. Before either side starts proceedings, it agrees to put the problem in writing to the other and allow 30 days to resolve it. Most disagreements are a misunderstanding about what was expected, and 30 days and a written summary settle them faster than lawyers do.

If any part of these terms is found unenforceable, the rest stays in force.

How to reach us

Write to hello@veyrareach.com. A person answers. Notices under these terms should go to the same address and to the registered address above.